Wait until the carriage is idle and silent, and then disconnect the power cord from the back of the product.The carriage moves to the center of the product. Cotton swabs, coffee filters, or other soft, lint-free material that will not stick to the electrical contacts.Distilled water (tap water might contain contaminants that can damage the cartridge).Solution two: Clean the contactsFollow these steps to clean the contacts. If the issue persists, continue to the next solution.If these steps resolved the issue, you do not need to continue troubleshooting.The black cartridge installs in the right carriage slot.The tri-color cartridge installs in the left carriage slot.Figure 5: Insert the cartridge into the carriage Push the cartridge firmly into the slot until it snaps into place. Reinstall the cartridge in the product.Hold the cartridge with the HP logo on top, and then insert the cartridge back into the carriage slot.Figure 4: Remove the protective tape CAUTION:Do not attempt to remove the copper electrical strip. Make sure that no clear protective tape remains on the contacts or nozzles.Check the copper-colored electrical contacts for debris.Figure 3: Cartridge 1 - Copper-colored electrical contacts (do not touch) 2 - Nozzles (do not touch) CAUTION:Do not touch the copper-colored electrical contacts or the ink nozzles. Pull the cartridge toward you out of its slot, and then inspect it.Figure 2: Remove the cartridge 1 - The tri-color cartridge is on the left side of the carriage 2 - The black cartridge is on the right side of the carriage Wait until the carriage is idle and silent, and then lightly press down on a cartridge to release it.You might damage the product if the cartridges are not docked safely when you try to remove them. ![]() CAUTION:If the product is not on, it will not release the cartridges. If necessary, press the Power button to turn on the product. ![]() NOTE:HP cannot guarantee the quality of remanufactured or refilled cartridges.Follow these steps to remove, inspect, and reinstall the cartridges. Removing and reinstalling the cartridge might help. Solution one: Remove, inspect, and reinstall the cartridgesThe cartridge might not have full electrical contact with the product. If your language or country does not display next to the globe icon ( ) select your language and location. To check the cartridge compatibility for your product, click this link, HP SureSupply. Which cartridges you use depends on your country or region. NOTE:If you installed two new cartridges, perform the steps on both cartridges.Before you begin, make sure that the newly installed cartridges are compatible with your product. ![]() When one of the solutions resolves the issue, there is no need to continue troubleshooting. Solution try the following solutions in the order presented to resolve the issue. The cartridge might need to be reinstalled, the electrical contacts could be dirty, the cartridges might need to be aligned, or there could be a failure of the cartridge or printer. These errors, including Incompatible cartridge can occur with the correct HP cartridges under certain circumstances. Hi, Welcome to Just Answer ,My name isXXXXX will try to help you.
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